This privacy policy explains how Moseley Avenue Surgery collects, uses, and protects any personal information provided through this website.
Information We Collect
We only collect information that you voluntarily provide through forms on our website. We also use secure web server logs to help monitor, maintain, and improve the performance and security of our online services.
Secure Forms
Our secure online forms allow patients to:
- Update clinical information
- Join the Patient Reference Group
Any information submitted is used solely to process your request and, where necessary, to contact you regarding the information provided.
All submissions are securely encrypted and accessed only by authorised practice staff under strict confidentiality procedures. Information submitted through secure forms is never shared with third parties and is retained only for a limited period.
Website Security & Server Logs
To help maintain the security and reliability of our website, our servers automatically collect technical audit logs, including anonymised usage data and IP addresses. This information is used exclusively for monitoring, troubleshooting, and improving website performance.
These logs are not shared externally and are securely retained for a limited time.
Accessing or Correcting Your Information
You have the right to request access to the personal information we hold about you and to ask us to correct any inaccurate or outdated information. To protect your privacy, we may ask you to verify your identity before processing your request.
Secure Website Access (HTTPS)
Our website uses secure HTTPS encryption to protect information shared between your browser and our website. This helps ensure your data remains private and secure during transmission.
Cookies & Analytics
Our website uses cookies to improve functionality and user experience. We also use anonymised analytics services, including Google Analytics, to help us understand website usage and improve our services.
You can find more information, including how to manage or disable cookies, on our Cookies page.
External Websites
Our website may contain links to other websites. Please note that this privacy policy applies only to the Moseley Avenue Surgery website, and we encourage you to review the privacy policies of any external sites you visit.
Policy Updates
We regularly review and update our privacy policy to ensure it remains accurate and compliant with current regulations. Any updates will be published on this page.
Contact Us
If you have any questions about this privacy policy or the information we hold about you, please contact the practice using our Contact Us page.
