At Moseley Avenue Surgery, we regularly review feedback from our NHS Friends and Family Test to help us understand what we are doing well and where we can continue to improve. We greatly value all patient feedback and appreciate the time patients take to share their experiences with us.
Please see our Friends & Family Test feedback for July below.
Patients told us they valued:
- Compassionate and understanding care
- Clear communication and advice from clinicians
- Friendly, professional, and respectful service
Some recent patient comments included:
"Excellent service especially when things aren't quite right with your health and you need a bit of reassurance. Would definitely recommend this practice"
“I was seen to straight away and treated kindly and with respect.”
“Got an appointment in a timely manner. Had time to discuss issues and given options for treatment along with further help in the interim whilst waiting for referral.”
To find out more about the Friends & Family Test, please click here.
