At Moseley Avenue Surgery, we regularly review feedback from our NHS Friends and Family Test to help us understand what we are doing well and where we can continue to improve. We greatly value all patient feedback and appreciate the time patients take to share their experiences with us.
Please see our Friends & Family Test feedback for July below.
Patients told us they valued:
- Compassionate and understanding care
- Clear communication and advice from clinicians
- Friendly, professional, and respectful service
Some recent patient comments included:
"The surgery has professional workers who are very patient. They deal with clients with kindness and respect."
“Very satisfied about the whole process of booking an appointment with the GP the actual appointment and how helpful the GP was (Dr Osama).”
“I saw Wendy yesterday and she gave excellent service. And the secretary for emailing a clinic for me yesterday I've had an appointment through already. So thank you to the Moseley Ave team.”
To find out more about the Friends & Family Test, please click here.
